Searching the internet about a phone system can be extremely frustrating and daunting for someone who does not know much about which are the ideal phone systems to adopt and utilize for the business. A lot of the information found online is not only outdated, but is also factually inaccurate. Therefore, when you are deciding how to spend your money for a phone system for your business, ensure that you understand the basics of what the benefits and disadvantages of the major phone systems are, and which business phone system for your enterprise would be the most effective or suitable option.
What is a phone system?
A phone system, as simply as it can be put, is a system of phones. It is basically multiple lines of telephones used in an interconnected manner that allows more complex features of telephonic functionality such as transfer services, call queue services, recording services, metering and analytics, and forwarding services. These telephone services can be as small as the two phone system in the house, or a PBX system in used in medium and large enterprises. Those lines of interconnect telephonic services used by businesses are termed as business phone systems.
What are the different systems?
Business phone systems can either use the Public Switched Telephone Network (PTSN) system or VoIP or Voice over IP, with the latest advent in cloud computing and innovations in communication tech. Nowadays, the earlier scepticism faced for internet telephony has actually transformed into actual preference due to lower costs, quality of calls and better flexibility.
What is PBX?
Through PBX, it is possible for a company for have multiple communication lines, even greater than the actual number of physical phone lines actually present, and also allows seamless communication between the various users. PBX or private branch exchange is a private telephone network most commonly used within a business organization. This network or business phone system assists in internal communication for the company, or also the outside world using various communication channels such as VoIP, ISDN or analogue. Various other supplementary features are also provided such as call transfers, voicemail, recording, call queues and call forwarding.
Advantages of a Business phone system
There are multiple advantages of a business phone system. Some of them are as follows:
- Sharing of phone lines is now possible: Earlier, while only one individual could access a particular phone line, now with a business phone system, multiple individuals can key in on a call. Similarly, a company will no longer have to spend exorbitant amounts of money providing a separate number for each individual as the calls can be routed through the main line to the transfer line in a business phone system.
- Intercom: No longer do employees have to throw chits at each other or shout to get each other’s attention.
- Lower costs, better flexibility and lower maintenance requirements: It is obvious, by cutting down on the need for expensive hardware, not only are you significantly lowering costs but also providing greater flexibility for your enterprise.